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FAQ's

Ordering online can be tricky but don't worry we have your back!  Our payment methods are secure and private. 

Where do your used clothes come from?

We buy our clothes from women who come into the store and sell them to us.  We are very picky about what we take and we only accept the best of the best.  We purchase the clothes outright so this is not consignment.  This is to ensure quality. If we are spending our money on them they are definitely in great condition.  Some clothes are not maternity but the women who sold them to us found they were useful during pregnancy and accommodated a bump.

 

When items are on sale is that your original retail price?

Our compare at price is the average retailer price.  Our price is ALWAYS below that.

 

Are your new clothes brand new?

Yes, the tags are still on.  Most of them are samples, so the sizes are limited.  Some are last years styles and that is why they are available at a low price.  They have never been worn.

 

What if I am not happy with my purchase?

We understand that buying online can mean that the product is not what you expected when it arrives.  That is fine.  We will give you a full refund minus the shipping cost.  The tags must still be on the item and it must be post-marked for return within 10 days of arrival.  The customer is responsible for paying the shipping cost of returns.
Return to:

1643 Bayview Ave.

Toronto, ON

M4G 3C1

 

How and where do you ship your products?

We use Canada Post for all of our shipping. 

We ship across Canada and the U.S.A

If you have questions, comments, complaints please email us at info@btobmaternity.com